PRODUCT SUPPORT
At Enova, we strive to offer the best-possible customer and product support. Use our self-service product support page to find product documentation.
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LED HEADLIGHTS
Q-Series Operator’s Manual/IFU
Please contact support for the latest version.
Legacy Headlight Operator’s Manual/IFU
Warranty
All Enova LED Headlights are backed by an industry-leading warranty. Coverage includes:
-
5-Year Surgical LED Headlamp Assembly Limited Warranty on
Q-Series Lights - 1-Year Limited Warranty on Accessories including Power Packs and Chargers
****TERMS****
All Enova products are warranted to be free of original defects in material and workmanship and to perform in accordance with specifications articulated in the user manual for the following terms from the date of purchase:
POWERPACKS, CHARGERS, AND ACCESSORIES – 1-year limited warranty
LED Surgical Headlight – 5-year headlamp assembly limited warranty.
This warranty does not cover any damage, breakage, or failure due to:
- mistreatment,
- misuse,
- neglect,
- tampering,
- shipping,
- failure to follow the Product user manuals, maintenance instructions, or warnings,
- modifications or repairs performed by the purchaser or a third party without the Company’s prior written consent,
- normal wear and tear, and/or
- external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control. Repairs after products’ useful lifetimes are primarily considered due to wear and tear.
During the warranty period, defective product(s) (at the sole discretion of Enova Illumination), will be repaired or replaced either by Enova Illumination. The customer will receive a repaired unit, or it will be replaced with a comparable replacement. For replaced or repaired products, there is no extended or renewed warranty period. Parts or products that are exchanged, become property of Enova Illumination. It shall be the customer’s responsibility to return the product using the issues RMA number and must be packaged in sufficient materials to prevent additional, accidental breakage. Additionally, the item must be sufficiently cleaned and disinfected, prior to shipping the product to Enova Illumination. Enova Illumination reserves the right, at its sole discretion, to refuse to repair or replace the Product if the Product is deemed to be unsanitary. If the item is not properly cleaned or disinfected, it will be up to the purchaser to organize for the product to be returned to themselves for appropriate cleaning and sanitation, and the purchaser shall be responsible for all shipping charges.
F20474B
LOUPES AND CLIP-ON LIGHTS
Loupe IFU
Loupe Care
Warranty
All Enova Loupes are backed by an industry-leading warranty. Coverage includes:
- Lifetime Limited Warranty on Manufacturer's Defects - Enova Oculars and Frames
- Refer to Oakley.com for Oakley Frame Warranties
- 3-Year Limited Warranty on Clip-On Lights
- 1-Year Limited Warranty on Accessories
****TERMS****
POWERPACKS, CHARGERS, AND ACCESSORIES – 1-year limited warranty
Axis, Atom, Magnelite lamps – 3-year limited warranty
ENOVA LOUPES – Limited lifetime warranty on manufacturer’s defects.
Frames – For Oakley frames, refer to Oakley.com or Enova frames, limited lifetime warranty.
Warranty Limitations (Conditions not covered):
- Loupe deterioration or failure due to improperly following instructions or use outside of the intended setting.
- Scratches, dents, or nicks that occur after delivery of product.
- Product manufactured to incorrect specifications as supplied by purchaser of product (e.g. incorrect or missing Rx).
- Attempts to repair product with persons/organizations other than Enova or authorized dealers.
- Normal wear and tear.
- Use of non-recommended cleaning products will void the warranty.
This warranty does not cover any damage, breakage, or failure due to:
- mistreatment,
- misuse,
- neglect,
- tampering,
- shipping,
- failure to follow the Product user manuals, maintenance instructions, or warnings,
- modifications or repairs performed by the purchaser or a third party without the Company’s prior written consent,
- normal wear and tear, and/or
- external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control. Repairs after products’ useful lifetimes are primarily considered due to wear and tear.
During the warranty period, defective product(s) (at the sole discretion of Enova Illumination), will be repaired or replaced either by Enova Illumination. The customer will receive a repaired unit, or it will be replaced with a comparable replacement. For replaced or repaired products, there is no extended or renewed warranty period. Parts or products that are exchanged, become property of Enova Illumination. It shall be the customer’s responsibility to return the product using the issues RMA number and must be packaged in sufficient materials to prevent additional, accidental breakage. Additionally, the item must be sufficiently cleaned and disinfected, prior to shipping the product to Enova Illumination. Enova Illumination reserves the right, at its sole discretion, to refuse to repair or replace the Product if the Product is deemed to be unsanitary. If the item is not properly cleaned or disinfected, it will be up to the purchaser to organize for the product to be returned to themselves for appropriate cleaning and sanitation, and the purchaser shall be responsible for all shipping charges. If for any reason, the customer is not satisfied with the loupes or lighting, contact Enova within 45 days of purchase for an adjustment under our Satisfaction Guarantee promise.
F20473B
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